The new age

of customer service

Step into the future with DeskRunner. Our intelligent automation transforms customer service by delivering quick, personalized support that keeps your customers happy and your business thriving.

Deskrunner is the only complete

AI-first customer service platform

Help Center

Welcome to the new age of customer services

DeskRunner is an AI-driven customer service platform designed to transform the way businesses support their customers. Built for speed, reliability, and ease of use, DeskRunner makes it effortless for teams to deliver exceptional service and handle customer inquiries with confidence.

Starting with DeskRunner is simple—our seamless setup allows for instant onboarding, enabling your team to dive into action without delays or technical hurdles.

With real-time notifications through WhatsApp and SMS, DeskRunner keeps you connected, alerting your team the moment a customer needs assistance. Your support agents can respond immediately, making every customer interaction timely and attentive.

But DeskRunner doesn't just help you stay responsive; it also makes sure your workflow is organized and effective. Our intelligent email system categorizes customer requests, from billing questions to technical support issues, and routes them directly to the appropriate team members.

As your business grows, DeskRunner makes it easy to expand your support team. Adding new collaborators is as simple as a few clicks, enabling you to scale up efficiently without missing a beat.

DeskRunner isn't just another tool—it's your complete customer service solution. With its intelligent automation, seamless setup, and easy scalability, DeskRunner empowers your team to provide top-notch support, making every customer feel valued and every interaction effortless.

For customers

Instant service, exceptional experiences

Automated Ticket Creation

Automated Ticket Creation

Transform customer emails into support tickets automatically, ensuring no customer query is missed and every request is tracked and addressed.

Real-Time Notifications

Stay responsive with real-time alerts through WhatsApp and SMS, so your team is always in the loop and ready to assist.

For support agents

AI-first tools for more efficient agents

Task Categorization

Task Categorization

Automatically categorize and sort incoming requests based on content and priority, ensuring efficient handling of every customer inquiry.

Intelligent Task Assignment

Automatically categorize and assign customer requests—billing, technical issues, and more—directly to the right team members, streamlining workflows and increasing productivity.

For support leaders

Tools and insights to empower your support team

Automated Workflow Management

Automated Workflow Management

Design and implement automated workflows that streamline operations and improve team efficiency.

Collaboration Management

Effortlessly manage team collaboration with advanced tools for communication and task coordination.

Customizable Help Center

Access and maintain a comprehensive knowledge base that adapts to your needs, making it easier to provide consistent, accurate support.

The results speak for themselves, so do our customers

With DeskRunner, we no longer worry about missing emails or delayed responses. Everything just flows effortlessly through our system, and our team can finally focus on what matters most - serving our clients rather than managing inboxes.

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Real-time notifications through WhatsApp have made a huge difference in our daily operations. We're more responsive and able to address urgent matters instantly, and our customers really notice and appreciate the improved communication. It's transformed how we stay connected. it.

Customer success metrics visualization

We're leading the competition in every single category

In G2's most recent User Satisfaction Ratings for Customer Service, Deskrunner rates highest across the board. Based on over 1,000 reviews from real customers.

Competition comparison

Number of categories won

Deskrunner
Freshdesk
ZohoDesk
Hubspot
Zendesk

The complete customer service platform

  • Automated Ticket Creation
  • Task Categorization
  • Intelligent Task Assignment
  • Customizable Help Center
  • Multiple Notification Channels
  • WhatsApp Integration
  • SMS Integration
  • Automatic Email-to-Ticket Conversion
  • Easy Team Scaling
  • Customer Conversation Tracking
  • Automated Workflow Management
  • Customizable Response Forms
  • Collaborator Access Control
  • User-Friendly Onboarding
  • Customizable Emails
  • Task and Workflow Automation
  • In-Depth Customer Insights
  • Live Updates and Notifications
Automated Ticket Creation
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Simple, transparent pricing for all

The best of AI-first customer service. Free for 14 days. No credit card required.

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The new age of AI-first customer service starts here