6 reasons why DeskRunner is the best choice for customer service
The best performing AI
DeskRunner’s AI solutions, including Automated Ticket Creation and Task and Workflow Automation, outperform the competition by delivering fast and accurate responses.
The AI-powered Billing & Technical Inquiry Routing ensures customer queries are automatically assigned to the right teams, reducing response time.
With Customer Conversation Tracking, DeskRunner ensures no question goes unanswered, improving resolution rates and customer satisfaction.
DeskRunner’s AI Ticketing System vs Zendesk's Bot
Faster Response Times
More Complex Issues Solved
Accuracy in Multi-Source Queries
Faster Response Times
More Complex Issues Solved
Accuracy in Multi-Source Queries
Modern software with the best user experience
DeskRunner's intuitive interface simplifies support with features like User-Friendly Onboarding and Customizable Emails, enabling teams to deliver exceptional service from day one.
Tools such as Multiple Notification Channels and WhatsApp Integration ensure smooth communication, while Customizable Response Forms let you tailor customer interactions to your brand's identity.
DeskRunner's Tickets system streamlines customer conversations by providing features like Customer Conversation Tracking and Automatic Email-to-Ticket Conversion. Ensure every interaction is logged and resolved efficiently, with no missed updates or context lost.
A seamless, self-improving system
DeskRunner connects tools like Real-Time Notifications, Live Updates, and SMS Integration to create a unified system where all your data and customer interactions are in one place.
With Task and Workflow Automation, repetitive tasks are handled automatically, allowing agents to focus on meaningful customer interactions. The platform's seamless integration ensures that your system gets smarter with every use.
We shape the industry
DeskRunner revolutionizes customer support with innovative features like Collaborator Access Control, which gives teams granular control over tasks and workflows.
Features such as In-Depth Customer Insights provide actionable data, empowering businesses to stay ahead of customer needs.
By combining cutting-edge solutions with unparalleled scalability, DeskRunner continues to lead the evolution of customer service.
We ship new AI innovations every week
The only CS platform with a proactive support solution
With DeskRunner's Proactive Support Plus, businesses can engage customers before issues arise. Features like Automated Workflow Management and Task Categorization ensure that common support needs are anticipated and addressed in real time.
Use Customizable Help Centers and Customizable Response Forms to deliver targeted guidance, reducing customer effort and increasing satisfaction.
AI on all plans
AI for everyone
At DeskRunner, we believe AI should be accessible to all. That's why tools like Task Categorization and Automated Workflow Management are included in every plan.
Priced to value
With features like Real-Time Notifications and Automatic Email-to-Ticket Conversion, our AI saves time and resources, offering unmatched value at every pricing tier.
DeskRunner offers unparalleled automation at an affordable rate. Competing platforms often charge extra for similar tools, but with DeskRunner, you’ll always have access to the features that matter most.
